Old Mutual Trainee Call Centre Agent Vacancy

Old Mutual

RecruiterOld Mutual
PositionTrainee Call Agent
CountrySouth Africa
Total Vacant PostN/A
QualificationGrade 12
Experience RequiredN/A
Application Deadline31 January 2023

A Scotsman, named John Fairbairn, started the Mutual Life Assurance Company in Cape Town, with no capital, just the trust of like-minded individuals and an unwavering belief that together, people can achieve more than alone.

Not long after Fairbairn started the mutual society in 1845, another life assurance society also appeared in the region. Fairbairn’s mutual society had, by this time, established itself as a constant in peoples’ lives; providing real benefits to its members. It did not take long before people started referring to the mutual society as the Old Mutual – acknowledging the role it had come to play as an innovative provider of security: a true friend that rewarded its clients with financial stability in uncertain times

Old Mutual Plc is an international long-term savings, investment and protection company. It serves the growing insurance and investment needs of local customers, companies and their advisors. The company operates through the following businesses: The Long-Term Savings business offers life assurance, pensions and investment products and operates in southern Africa, Europe, Asia and Latin America.


Also Read: Youths and Personal Branding


The U.S. Asset Management business delivers institutionally driven, active investment management through its multi-boutique framework. It intends to grow its customer’s savings and wealth, through active and direct asset management or the selection of funds and managers for customers to invest.

The Banking business provides a wide range of wholesale and retail banking services and a growing insurance, asset management and wealth management offering through five main business clusters: Nedbank Capital, Nedbank Corporate, Nedbank Business Banking, Nedbank Retail and Nedbank Wealth. The Short-Term Insurance business provides short-term insurance products and services in southern Africa through Mutual & Federal. Old Mutual founded in 1845 and is headquartered in London, the United Kingdom.

What is a Trainee Call Centre Agent?

Do you have what it takes to work for a leading financial services company? Then you may be what we are looking for. Whether you are a graduate or experienced professional trying to elevate your career, Old Mutual has something to offer you.

What is required of you?

Role Description / Key Performance Areas

Marketing Old Mutual products to new and existing clients telephonically, in line with the client’s needs and financial goals, to enable positive financial futures and protection of assets and estate.

As a financial services professional, you will be accountable for maintaining superior service delivery to your customers, through effective personal time and task management.


  • Matric/Grade 12
  • 6-12 months outbound call Centre sales/retails sales experience
  • Previous financial services experience desirable
  • Clear credit and criminal records
  • Computer Literacy (MS Office)
  • A clear criminal and credit check
  • Excellent communication skills (written and verbal)

Personal Qualities

  • Good interpersonal skills
  • Customer oriented
  • Target and Results Driven
  • Remaining resilient despite setbacks
  • Ability to influence others
  • Driven by financial reward  
  • Good time management skills

What Old Mutual we can do for you?

Assist you in reaching your career goals and dreams by helping you grow, develop and build on your future aspirations through quality training and support to reach your potential. We lead with our values, which is at the heart of the great things we do. We champion our customers and employees.

Preference shall be given to suitably qualified candidates in line with the Employment Equity.


Customer Service Orientation, Good time management skills, Influence, Microsoft Office, Person ability, Sales Results, Target Achievement, Written Verbal and Communication


High School (Grade 12)

Closing Date

31 January 2023

Click Here to Apply

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