UNICEF has been operating in Zimbabwe since 1982. We are a team of passionate professionals committed to the protection and fulfillment of children’s rights.
Supporting the Government’s vision of a prosperous and empowered upper-middle-income society, the country programme is aimed at contributing to sustainable socioeconomic development that provides all children, including adolescents, with opportunities to fulfil their potential, lead a healthy life, access quality learning and protection and meaningfully participate in society.
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BACKGROUND
The Ministry of Public Service, Labour and Social Welfare is the coordinating ministry for all social protection programmes in Zimbabwe. The ministry implements several social protection programmes, among them the Harmonised Social Cash Transfer (HSCT) programme.
The HSCT programme is one of the government flagship programmes and is located within the social assistance pillar of the National Social Protection Policy Framework. The programme was introduced in 2011 and targets the food-poor and labour- constrained households.
The primary objective of the unconditional HSCT programme is to increase the purchasing power and thus the food consumption of the most food-poor and labor-constrained members of the population to reduce their reliance on risky coping behavior’s and improve their socioeconomic status.
ASSIGNMENTS:
Drawing on the existing and growing regional and global literature for best practices, whilst employing an all stakeholder inclusive, consultative, and participatory approach, the tasks for the consultant will be to:
- Carry out a literature review of global and regional systems on grievance redress in social protection programming and delivery.
- Participate in the survey of existing formal and informal GRMs in project implementing agencies.
- Review the HSCT programme design including its business processes to come up with an effective GRM framework of operation.
- Access the available resources within the ministry and identify resource gaps to be filled for the GRM to work effectively. This will include the human, financial and technological resources.
- Lead in the development of standard operating procedures that define guiding principles; scope and types of grievances to be addressed; procedures for lodging grievances; grievance redress structures from national to subnational levels; performance standards; and internal and external grievance review mechanisms.
Education:
Masters degree in Social Sciences, Social Policy or Public Policy, Economics
Experience:
Minimum 10 years experience in Social Protection. Working experience of working on similar assignments, in the region / globally.
Knowledge/Expertise/Skills required:
- Have prior experience in similar assignments. Greater weight will be given to a consultant with demonstrated experience in designing GRM systems in the region.
- Demonstrated expertise and capability in upstream and downstream communication, with experience in liaising at the highest level of government and the Unite Nations Country Team (UNCT);
- Experience and knowledge of Cash Transfer programming and designing GRM systems globally.
- Demonstrated expertise and capability in upstream and downstream communication, with experience in liaising at the highest level of government and the UNCT;
- Understanding of Zimbabwe’s development context in the post-COVID-19 pandemic and decades of economic challenges will be an advantage.
Language requirements:
Fluency in English is required.
Technical proposal:
The Technical Proposal should articulate an understanding of the TOR and include the proposed Tasks/Milestones, Deliverables/Outputs, Timeline and level of effort by deliverable. The similar table provided in the TOR is indicative.
Applicants may use the indicative table as a guide or deviate as per the proposed approach. The proposal should also cost-effectively propose the local travel proposed by the applicant to undertake the assignment.
Financial proposal:
The Financial Proposal should include the costs (providing a daily rate as justification) for each task, including consultant fee, proposed travel costs and periderm, communications costs and any other proposed cost.
