Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a “Lady or Gentleman” of our esteemed team, you’ll be entrusted with the art of delivering the impeccable “Gold Standards” that have made the Ritz-Carlton an epitome of excellence across the globe.
The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.
Leads Salesforce initiatives with an emphasis on Salesforce best practices and scalability for future growth. Delivers complex end-to-end Salesforce CRM solutions including, but not limited to Service & Sales cloud-specific features/ functionality. Collaborates on key projects to determine business alignment, needs, and system requirements. Participates in solution design, research, decision-making, and testing. Tracks work progress/status, identifies risks/constraints, and shares/escalates issues as necessary. Troubleshoots and resolves advanced user issues as they arise.
Thoroughly document work for reference, troubleshooting, and future iteration. Stay up-to-date with new Salesforce features and functionality, recommending improvements and updates. Review and provide insights on quarterly releases, testing new functionalities, and suggesting enhancements. Develop documentation, presentations, videos, and related content to support user adoption.
Guide business leaders and users in using Salesforce efficiently, maximizing productivity, and aligning with department goals.
Lead and participate in system implementation projects, including requirements documentation, system configuration, test documentation and execution, issue identification, and resolution.
Integrate with the on-prem and external systems by REST APIs, webhooks and ETL processes. Work closely with the Platform Integration team to identify the API communication, data elements, logic and interface definitions.
Skills and Experience
BS degree in Computer Science, Management Information Systems, or a related discipline2+ years of experience in a Senior Salesforce Administrator Role, or 5 Years in a Salesforce Administrator Role Salesforce Advanced Administrator Certification is preferred
Strong data analytical skills with experience in reporting and interpretation through compiling large amounts of data into an understandable format to support problem-solving. Strong understanding of Salesforce platform customization and automation
Strong ability to evaluate 3rd party integrations and how they will impact overall system performanceExcellent troubleshooting skills and ability to support users effectively. Ability to stay current with Salesforce updates and provide strategic recommendations.
Strong project management skills with experience in system implementation projects. Superior communication skills with business stakeholders and execs Solid governance and technical documentation history.
Experience in implementing and migrating into new Salesforce and Mulesoft deployments
Nice to Haves:
Familiarity with Salesforce Data Cloud and/or Marketing Cloud Experience development and configuring Salesforce Community Sites with Experience Builder and the standard web development coding languages in HTML and JavaScript (ES5 standard)Practice the standard SFDX source-driven development approach and CI/CD deployment pipeline driving the primary development workflow with DevOps tools such as Gearset and Bitbucket. Code version control and branching management, PR code review, and ad-hoc deployments with metadata types are common practices Practice creating new automated processes using tools like SFDX, Gearset, Github Working knowledge of Web Service Integration using SOAP, REST, OData, and Salesforce APIs Experience with Salesforce CPQ with implementation expertise
Work Environment:
Hybrid, working in a typical office environment Travel may be required
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
