MSC Cruises is part of the Mediterranean Shipping Company (MSC), the world’s second largest container company. The Aponte family has been involved in maritime transport since 1675, and by 1970 Gianluigi Aponte founded MSC in Brussels with the purchase of his first cargo ship called the Patricia. In 1978, Aponte moved the company to Geneva, Switzerland, where it is still headquartered today.
MSC Cruises have called the sea – home for over 300 years. It’s a place of wonder, discovery, and delight. But it’s also a place that needs protection. On an MSC Cruise, our guests don’t just create unforgettable memories, visit incredible destinations, and enjoy the finest hospitality – they also have a chance to make a difference. From our experienced crew members to our engineers, to our expert ship builders, we’re securing the sea’s tomorrow by taking positive steps today.
MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region and Southern Africa, with more market share in addition to deployed capacity than any other player. We are also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America and the Far East markets.
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Also Read: Southern Methodist University International Students Scholarships Available
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MSC CRUISES FOR AFRICA
We are proud to support communities in need in Africa through a variety of social initiatives. We promote three important social projects in Africa, and we invite our guests to support them through a small donation added to their bill. With our guests’ help, we can make a difference!
MSC CRUISES for UNICEF
Childhood mortality from malaria can be prevented, thanks to the Life-saving mosquito nets provided by UNICEF. Every minute, a child under the age of five dies of a mosquito bite. In Africa, malaria accounts for one in five childhood deaths. Yet it can be prevented.
Studies have shown that when children sleep under insecticide-treated mosquito nets, overall child mortality can be reduced by up to 20 %. It’s worth remembering that an insecticide-treated mosquito net costs less than $6. UNICEF is the world’s largest provider of insecticide-treated mosquito nets, and MSC Cruises is proud to support this program.
JOB PURPOSE
An exciting opportunity exists for a world class Residence Manager to join our newly created luxury travel brand “Explora Journeys”. The Residence Manager ensures the Residence Hosts’ team builds a trusting relationship with and provides special and personalized service to every Explora Journeys Residence Guest, anticipating their needs and ensuring maximum satisfaction.
KEY ACCOUNTABILITIES
• Ensures that the team provides all aspects of a personalized, varied and professional guest service experience of a world-class butler service.
• Greets guests upon arrival and ensures the Residence Hosts’ team help them settle in their Residence.
• Supervises the daily operations, providing on the spot training and coaching as and when required.
• Observes guests’ routine to anticipate their needs to ensure a maximum level of satisfaction.
• Ensures the Residence Hosts’ team assists guests with all needs throughout their stay (various bookings, packing and unpacking, laundry delivery, Residence decoration, etc.)
• Provides concierge type services and accompanies guests on excursions if requested.
• Monitors daily compliance with Standard Procedures and Explora Journeys Residence Hosts’ standards in the Residence.
• Takes charge of Owner Suite and ensure the Residence is always up to standard, ensure the maintenance is taking care of on the spot, provides personalized service to the Guests and works very closely with the suite host servicing the Owner’s Suite.
QUALIFICATIONS (skills, competencies, experience)
• Fluent English, oral and written. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish and French).
• A diploma or a degree from an internationally certified hotel school.
• At least 3 years’ experience in a similar role in luxury hotels or resorts.
• Experience on a cruise ship is an advantage.
• Computer literacy.
• Flexibility and outstanding customer care skills.
• Good communication and interpersonal skills.
VISA REQUIREMENTS (if any)
Possess a valid passport and seaman book.
