UNHCR, the UN Refugee Agency, takes the lead in protecting people forced to flee wars and persecution around the world, providing life-saving aid including shelter, food and water to ensure their basic safety, rights and dignity. With 18,879 women and men working in 137 countries, we work tirelessly to make a difference in the lives of 89.3 million forcibly displaced people worldwide.
UNHCR dedicated staff work to protect and assist people fleeing conflict and persecution at a time when global forced displacement is at a record high. Our colleagues bring a wide range of specialized skills, including expertise in legal protection, administration, community services, public affairs, health and other disciplines.
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The Reception Coordinator (RSD) is a member of the RSD unit’s coordination team. S/he works under the supervision of the RSD Associate and under the overall guidance of the RSD Officer. His/her responsibilities include ensuring physical files are pulled out from the filing room in a timely manner for upcoming RSD interviews, tracing missing physical files, ensuring all electronic databases including proGres are updated correctly, ensuring the admission of persons of concern to the RSD premises in a timely manner, scheduling of RSD interviews, carrying out negative decision notification, and carrying out any other duties as required.
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The Reception Coordinator (RSD) also provides counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR’s RSD procedures, their rights and obligations, including towards the host authorities, and the status of the processing of their claims.
The Reception Coordinator (RSD) may provide interpretation and/or translation services in cases for which s/he has the required language competencies. In general, s/he will be expected to report daily to the RSD premises in 6 October City, Giza Governorate. On a needs basis, s/he may be expected to report to other office premises. S/he will be expected to promote workplace harmony and teamwork. To scale up the response to the Sudan Situation, in July 2023, UNHCR declared a Level 3 emergency for the refugee and returnee situation within Egypt and other countries.
– Scheduling/rescheduling of the cases in different RSD schedules based on the set parameters by the management;
– Conduct scheduling phone calls for the person of concerns on a daily basis;
– Ensuring fair and transparent case assignments among the RSD caseworkers with due
consideration to SPNs and vulnerabilities of the person of concern;
– Checking the internal referrals received by the RSD Unit.
– Organize the filing activities of the RSD Unit by:
– Ensuring the physical files are pulled out from the FileRoom in a timely manner for the upcoming RSD interviews;
– Tracing missing physical files;
– Ensuring database is updated with the correct file owner.
– Assist the supervisor by arranging the RSD reception activities by:
– Ensuring the admission of persons of concern to the RSD Building is done in a timely manner;
– Attending to persons of concern approaching the Office for RSD inquiries;
– Carrying out the Negative Decision Letters (NDL) counselling on a weekly basis.
– Perform any other duties as required.
– Daily reception monitoring via established reporting system;
– Monthly reporting on the Unit productivity;
– Weekly preparation of the files required by the RSD Unit;
– Monthly reporting on the inquiries received by the Unit;
– Weekly processing of the negative decision letters;
– Daily monitoring of the interpreters and monthly reporting on the interpreter’s workload/activities.
Qualifications and Experience
a. Education
High School Diploma; or Bachelor or equivalent or higher
b. Work Experience
1-year relevant experience with High School Diploma; or Bachelor or equivalent or higher
c. Key Competencies
Core Competencies:
-Accountability
-Communication
-Organizational Awareness
-Teamwork & Collaboration
