Oxfam International Secretariat is looking for an outstanding candidate to effectively influence the policy of governments, UN bodies, and other humanitarian agencies, in line with the objectives of Oxfam’s humanitarian advocacy and campaigns and broader organization, helping make Oxfam a recognised authority on humanitarian issues.
Oxfam respond to emergencies and advocate for people in crisis, partnering with local organizations to deliver essentials and help rebuild communities. We work with activists and partners to fight poverty and injustice. We campaign for economic, gender, climate justice and accountable governance, striving for sustainable growth and transformation. We fight for a future that is equal, just and fair – one in which people have more equal opportunities and rights, and one in which we can all flourish, not just survive.
Oxfam International Secretariat is looking for an outstanding candidate to effectively influence the policy of governments, UN bodies, and other humanitarian agencies, in line with the objectives of Oxfam’s humanitarian advocacy and campaigns and broader organization, helping make Oxfam a recognised authority on humanitarian issues.
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Their work complements Thematic lead for the confederation on issues relating to humanitarian, fragile and conflict-affected contexts, and setting the agenda for specific strands of policy, research and advocacy work within this framework.
- Responsible for leading policy and advocacy across the confederation on these thematic areas. Ensuring high quality policy and research outputs, with a focus on decolonising how and where knowledge is produced in the organisation and beyond in line with the confederations’ intersectional anti-racist feminist principles priorities, commitments and influencing strategies.
- Internal and external representation on specific areas of policy, research and advocacy agendas, in partnership with OI Advocacy Offices, country and regional teams.
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You will support our departments as well as the volunteers in our Oxfam Shops in all IT-related matters and support the IT & Data Management teams in the operation of our central and decentralized IT infrastructure components and numerous IT applications.
Your tasks in detail:
- 1st and 2nd level support: Receiving and processing inquiries and faults, also via telephone and remote support, including documentation in the ticket system (OTRS)
- User administration (Active Directory, MS Exchange, O365) and client configuration management (installation of notebooks)
- Mobile device management (smartphones, tablets)
- Administration of printers, copiers and media technology
- Procurement of hardware and software
- Collaboration in the creation of technical documentation, IT user manuals and IT user training
- Participation in IT projects
- Maintenance of the IT inventory databases and our intranet platform (Wiki)
- General administrative and organizational tasks
- Clean water via cash for water, drilling boreholes and rehabilitating water sources
- Hygiene kits and menstrual hygiene management kits, hygiene promotion
- Construction of sanitation facilities (latrines)
- Multi-use of water sources, integrating with FSL and Protection interventions (SOMREP), triple nexus approach.
What you bring with you:
We’re looking for someone who is technically savvy, service-oriented, and enjoys working with others. You have strong communication skills and can translate even complex technical topics in a way that’s understandable for our specialist departments.
In addition, you have:
- Completed vocational training in the fields of information technology or a comparable qualification and at least three years of professional experience in IT support
- Advanced knowledge of supporting Windows systems, MS Office 365, and mobile computing (iOS and Android)
- Basic knowledge in the fields of network technology and IT security
- Experience in creating technical documentation and training materials
- Experience in dealing with ticket systems and technical asset management
- Very good knowledge of German and good written and spoken English
- Identification with Oxfam’s goals and values
Furthermore, we value:
Ability to work in a team, structured, independent and solution-oriented working style, good time management, high level of service understanding, cost awareness, interest in new technologies and willingness to continue training