WFP in Harare is Recruiting IT Solutions Assistant (Closes 12 Sept 2023)
World Food Programme - WFP
ABOUT WFP
The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
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ORGANIZATIONAL CONTEXT
In Zimbabwe, WFP has a strong track record of delivering food assistance and managing supply chains during crises, while building resilience to shocks among vulnerable communities. The July 2022-December 2026 Country Strategic Plan (CSP) provides a road map to promote shock-responsive social protection and sustainable and resilient food systems.
The July 2022-December 2026 articulates collaborative efforts to better anticipate future needs, improve data and forecasting and strengthen livelihoods and local capacities to withstand, respond to and adapt more readily to sudden or chronic stresses.
WFP will support informed decision making on food security and nutrition in Zimbabwe, and will integrate nutrition, gender, protection and inclusion, youth engagement, technological innovation and decentralized zero hunger action throughout the plan. WFP will establish new partnerships and leverage existing ones to their full potential, including those with the other Rome-based and other United Nations agencies.
WFP Zimbabwe’s July 2022-December 2026 CSP focuses on the below areas:
- Social and humanitarian assistance for food-and nutrition-insecure populations in targeted rural and urban areas.
- Support to urban food insecure households for resilient livelihoods.
- Support to rural communities for climate resilient livelihoods, sustainable management of natural resources and enhanced participation in local markets and value chains.
- Collaboration with national actors to enhance capacities to develop, coordinate and implement well-informed, effective and equitable actions for achieving food and nutrition security.
- Services to humanitarian and development actors in Zimbabwe so they can implement their programmes and provide support to their beneficiaries in an efficient, effective and reliable way at all times, including during crises
STANDARD MINIMUM QUALIFICATIONS
Education: Bachelor’s degree or higher in Computer Science, Information Technology, or equivalent. ITIL certification is an added advantage.
Language: Fluency (level C) in English language and fluency in the local languages.
JOB PURPOSE
To deliver high-quality technical support, system, and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services. The incumbent will support the Country Office (CO) and Field Offices (FO) with the technical operations and ongoing support and scale-up of digital solutions, specifically SCOPE (SCOPE is our beneficiary management system for all interventions) in the field.
Will provide operational support including user support and training, catering for continuity of existing operations, but also scale up and deployment of new operations, as well as supporting change management and providing ongoing monitoring of technical aspects of operations.
KEY ACCOUNTABILITIES (not all-inclusive)
- Support the implementation of SCOPE in the Field, in collaboration with colleagues in the Digital and Data services sub-unit, ensuring software and hardware is configured and usable.
- Provide ongoing support during SCOPE operations in the Field, including but not limited to identity checks, data comparisons, and biometrics quality, ensuring beneficiaries are efficiently registered and managed, and also that distributions are done in time and efficiently.
- Analyze the use of SCOPE by internal and external partners to inform the management of problems, and gaps and suggest ways to improve performance and partner working relationships e.g. deduplication.
- Identify gaps in functionality resulting from requirements from deep-field operations and suggest improvements to the methods and process to support the continuous improvement of SCOPE services.
- Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.
