MEDS Mission for Essential Drugs and Supplies (MEDS) is a faith-based health solutions provider founded by an ecumenical partnership of the Kenya Conference of Catholic Bishops (KCCB) and the Christian Health Association of Kenya (CHAK). 

MEDS the Organization’s core mandate is to provide reliable and affordable Health Products and Technologies, Quality Assurance and Health Systems Strengthening Services.

MEDS was established in 1986 and serves clients spread throughout Kenya, other regions in Africa and beyond. The position will report to the Client Relations Supervisor and will be responsible for efficiently handling customer complaints, thus enhancing satisfaction.

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Key responsibilities:

1. Receive, acknowledge, and document client concerns in the system to facilitate accurate tracking and resolution
2. Respond to client inquiries about the status and progress of their complaints to keep them informed and satisfied

• Collaborate with sections such as Inventory Control and Quality Assurance to resolve complaints, assigning issues based on severity

1. Direct clients to appropriate service points to enhance their satisfaction and address their needs effectively
2. Sign return notes promptly to facilitate the crediting process for returns
3. Share feedback with clients upon complaint resolution, including providing credit notes if applicable

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Key responsibilities:

1. Receive, acknowledge, and document client concerns in the system to facilitate accurate tracking and resolution
2. Respond to client inquiries about the status and progress of their complaints to keep them informed and satisfied

• Collaborate with sections such as Inventory Control and Quality Assurance to resolve complaints, assigning issues based on severity

1. Direct clients to appropriate service points to enhance their satisfaction and address their needs effectively
2. Sign return notes promptly to facilitate the crediting process for returns
3. Share feedback with clients upon complaint resolution, including providing credit notes if applicable

• Document each complaint in detail, including logging, tracking the resolution process, and compiling reports for management review

Job requirements:

1. Diploma in Pharmacy or Nursing or Clinical Medicine or Medical Laboratory or Public Health, or any health-related field.
2. At least one year of experience relevant experience

• Technical competencies; Proficiency in any ERP system; knowledge of Microsoft packages; knowledge of pharmaceutical and medical supplies; communication, problem solving and analytical skills

1. Behavioural attributes: high level of integrity, interpersonal relations, self-driven and keen to details

If you fit the profile of this position, please submit your application providing the following MANDATORY requirement:

• Detailed CV stating your current position and salary, expected salary, telephone number and email address
• Copy of National Identity Card

By:  5^th November 2025

Note: This position is open to local hires only. Late applications will not be considered and only short-listed applicants will be contacted.

MEDS is a Christian not-for-profit organization with a mission to provide reliable, quality, affordable essential medicines, medical supplies, capacity building, quality control & other pharmaceutical services guided by Christian and professional values.

“ The late Rev. Sr. Joan was a role model and a joy to work with. She was very systematic in her way of doing things, a mother, a teacher, an employer and above all a friend.” MEDS Staff In September 1986, mission for Essential Drugs and Supplies (MEDS) was ushered into the world.

Steadied by the firm hands and clear vision of Reverend Sister Joan Devane, the organisation meticulously took baby steps. Today, 30 years later, MEDS operates from a state-of -the -art complex. MEDS was founded to provide reliable, quality, affordable essential drugs and medical supplies to church health units and to train health workers on the  rational use of drugs. 

The organization has since grown to shape the medical supply chain in Kenya and the wider sub Saharan region by not only providing reliable, quality, affordable essential drugs and medical supplies to over 2300 clients but also to offering capacity building programmes for health workers, quality control and other pharmaceutical services.