Bank teller are the frontline customer service representative who handle routine financial transaction and provide basic information about the bank products and services. Bank tellers are responsible for processing deposits, withdrawals, loan payments, and cashing checks, while also maintaining accurate transaction records and ensuring the security of customer information

Stanbic Bank’s history is deeply intertwined with the Standard Bank Group, one of Africa’s largest financial institutions. In 1992, Standard Bank acquired the African operations of ANZ Grindlays Bank, including those in Africa. To distinguish itself from its parent company and competitor, Standard Chartered, the acquired banks, including the one in Africa, were renamed Stanbic Bank.

…

Click Here to Apply

Follow on WhatsApp Channel

Follow on X

Follow on Facebook

…

Teller Responsibilities:

• Assisting customers with basic transactions, such as making deposits and withdrawals.
• Accepting cash, checks, and other forms of payment from customers and keeping deposit slips, checks, and cash in order.
• Verifying customers’ identities and ensuring the paperwork is properly completed and they have sufficient funds in their accounts to cover their transactions.
• Answering customers’ questions about their accounts and the bank’s services and products.
• Ensuring cash and checks are genuine, that deposit amounts and the paperwork agree, and that transactions are accurately entered into the computer system.

Despite existing legal frameworks, significant gaps remain in both the protection of survivors and the prosecution of perpetrators. Survivors often face stigma, silence, and secondary victimization when they seek redress. Many lack awareness of their rights, while others are deterred by the cost, distance, slow pace, or perceived bias of formal justice systems. Traditional and religious mechanisms, though more accessible, often fall short in addressing GBV in a rights-based and survivor-centered manner.

…

Also Read: Global Rights NGO, is Recruiting Volunteers

…

Job Description

To provide a branch reception function by identifying the customer’s needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Qualifications

Minimum Qualifications

• National Certificate (NQF5)

Experience

• 1-2 years branch banking experience with exposure to enquiries

Additional Information

Behavioural Competencies

• Meeting Timescales
• Completing Tasks
• Showing Composure
• Articulating Information
• Team Working

Technical Competencies

• Banking Process and Procedures
• Product Knowledge
• Customer Reception and Channelling
• Client Servicing

Under general supervision and in compliance with established policies and procedures, provides
a variety of basic banking service functions such as processing checks and savings account
transactions; loan transactions; cashing checks; selling money orders, certified cashiers and
traveler’s checks; cross-selling services; balancing each day’s transactions and verifying cash
totals.
REQUIREMENTS:

High School diploma or GED plus a minimum of 6 months experience as a Teller. Prior
experience in a cash handling and customer service position will also be considered.

Ability to effectively utilize a personal computer and other standard office equipment.

Ability to effectively communicate orally and in writing.

Ability to perform basic math problems.

Must maintain a friendly, courteous and professional demeanor.

Must complete teller training and computer classes.

Identify customer needs/opportunities and make appropriate referrals to achieve
Branch goals as assigned from time to time.

Master all assigned Branch operations through training and self-study.

Adhere to all Bank Policies and Procedures relevant to the teller function as more
fully described within the Bank’s Operations and Procedures Manual.

Consistently exceed the Bank’s Performance Standards as more fully described in
the attachment, incorporated herein by reference.

Performs other related duties as assigned (i.e., processes address changes for
customers, foreign currency and checks sent for collection, safe deposit box rent
payments and refunds, sells travelers checks, orders supplies as needed, prepares
mail, completes daily reports, balances and services ATM and provides customer
access to their safe deposit boxes, pays bills, etc.).

Performs various administrative duties as assigned (i.e., processes cash items daily,
collects cash items as necessary, completes daily reports, complete request for
charge-off of cash items. Completes internal controls as assigned. Prepares
monthly Security Report. Processes NSF items. Assists customers with requests to
replace and add a Night Deposit Bag. Performs vault teller duties.).