Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person.
Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.
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A Chef, also known as Chef de Cuisine, leads a restaurant kitchen in cooking food for customers. Their duties include creating and cooking meals unique to the restaurant and training and leading a kitchen staff. The Chef is someone capable of preparing uniform dishes. They are also responsible for maintaining a safe and healthy work environment.
WORKING WITH VIKING
As a Viking Shipboard Team Member, you represent Viking’s values and our Service Standard, STAR Service. You are a hospitality professional with a passion for excellence. Viking will empower you with the skills, knowledge and tools to succeed in your role onboard. At Viking, we are committed to each other and our Guests through a shared set of values. We strive to be the best, we always impress our Guests and we care for each other as a family. By working for Viking, you embody our world-class service culture and become a valued part of our Viking Family.
PURPOSE OF POSITION
- The Café Attendant ensures efficient food and beverage (F&B) operations, supports the Galley Operation, following all applicable company standards, and maintains high production, productivity, quality, and guest-service standards in accordance with Viking’s STAR Service Standards.
- It is your responsibility to create a friendly, guest-oriented service culture to ensure Guest satisfaction.
YOUR RESPONSIBILITIES
- Provide support to the assigned stations in different outlets, collect and deliver food and beverages, monitor buffet services, prepare & maintain or replenish condiments, as directed.
- Set up and maintain all self-service buffet areas, ensuring that each item is labeled correctly; assist with food service behind the line, if/when instructed.
- Provide the Waiter and Assistant Waiter with support.
- Serve beverages during meal periods, as instructed by Supervisors, following safe Company Alcohol Serving Policies.
- Ensure that all service quality standards, in the assigned area, are in line with Viking’s STAR Service Standards; clean work areas and operating equipment in accordance with company rules and standards.
- Prepare and perform F&B activities (i.e. cocktail parties and Tea Time) and special events, as assigned.
- Ensure assigned areas are set up in accordance with the direction from the relevant Supervisors and Viking’s Operations Manuals and Standard Operating Procedures (SOPs).
YOUR PROFILE
- A required minimum of six months’ experience as a Buffet Steward or similar position; or a hospitality degree with at least four months of on-the-job training, within a premium brand hospitality environment
- Must demonstrate the ability to work independently; shipboard experience is an advantage.
- Must be a minimum age of twenty-one (21) years old; physically fit and in good health; must be able to carry heavy items and stand, kneel, and bend for prolonged periods of time.
- Fluent in English – must have excellent English communication skills to clearly communicate to the Restaurant Team and Guests.
- Must be flexible, stress resistant, and a committed team player with an exceptional work ethic.
- Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards, with excellent knowledge of sanitary standards are required
- Implement Standard Operating Procedures & STAR Service Standards within the department.
- Ensure appropriate appearance and clothing according to the updated Grooming Standards.
- The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment
