Mukuru help customers move money around Africa. Sending cash for instant collection or topping up a bank account or mobile wallet has never been easier. We use the latest mobile and web-based technologies to give our customers the best experience possible. But that’s just half the story. To really understand us, you need to know the “why” behind all we do.
Mukuru is Passionate about Enriching the Lives of Others
It is the opportunity to enrich the lives of Africa’s people by helping family, friends and loved ones stay connected that motivates us to improve, to do more and to reach further. To them a remittance is more than money. It represents the love, care and hard work of the sender and can be a lifeline, an opportunity or even a celebration to the recipient.
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Are you a detail-driven professional who excels in managing financial transactions with accuracy and integrity? We’re seeking a Booth Teller to ensure smooth, secure remittance operations while safeguarding against fraud. Collaborate with a dynamic team, engage directly with clients, and make a difference in our financial operations. Ready to bring your expertise to a key role? Apply now!
Duties and Responsibilities (Include but are not limited to):
Transaction Processing
Perform KYC checks on all transactions.
Verify authenticity of currency received for outbound transactions.
Count and recount cash for accuracy before disbursement.
Cancel outbound orders not meeting KYC requirements.
Monitor transaction limits according to central bank regulations.
Customer Service
- Assist customers with completing forms and understanding services.
- Market Mukuru products and services to customers.
Compliance and Security
- Report suspicious transactions to the AML Reporting Officer.
- Assist customers in completing Enhanced Due Diligence (EDD) forms for suspicious transactions.
- Safeguard cash in the safe, including personal PIN and password management.
- Securely store devices overnight.
- Conduct daily security inspection of booth premises.
- Maintain visitor logbook and verify identification.
- Complete all required compliance training.
Operations and Housekeeping
- Perform daily cash-ups.
- Maintain a clean and organized workspace and booth.
Housekeeping
- Daily cleaning of the booth before commencing trade.
- Daily cleaning of workspace.
- Daily inspection of premises for security before trade starts.
- Ensure that the visitor logbook is signed and take note of IDs (booth teller).
Key Requirements
- Grade 12 or equivalent
- 1 year experience in the financial sector
- Knowledge of foreign currencies
- Knowledge of FICA regulations
- Knowledge of Cash Stops App system
Additional Skills
- Numeracy skills
- High level of professionalism
- Passion for building and growing relationships
- Ability to gather feedback and provide innovative insight
- Organisational skills
- Administrative skills.
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
