Internships

UNHCR – United Nations High Commissioner for Refugees is Recruiting Interns (Closes 2 Jan 2024)

Associate IT Service Officer

UNHCR, the UN Refugee Agency, takes the lead in protecting people forced to flee wars and persecution around the world, providing life-saving aid including shelter, food and water to ensure their basic safety, rights and dignity. With 18,879 women and men working in 137​ countries, we work tirelessly to make a difference in the lives of 89.3 million forcibly displaced people worldwide.


Our dedicated and professional staff work around the clock in roles including legal protection, community services, public affairs, health and more. Despite the challenges they can face, our staff are proud to work for UNHCR and determined to make a positive impact.

UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Also Read : Commonwealth Scholarships for 2024/25 Academic Year

Organizational Setting and Work Relationships
The Associate IT Service Delivery Management Officer is responsible for ensuring that IT systems and services are available and delivered consistently, reliably, and effectively. The incumbent oversees day-to-day operations and coordinates the work of multiple support groups, both internal to UNHCR, as well as, Managed Service Providers (MSPs) and ensures the various MSPs (both local and corporate) and UNHCR IT staff under their supervision deliver efficient and effective systems and services in accordance to contractual obligations and best practices.

Understanding the current and future needs, the incumbent ensures that the IT requirements are understood and that offices within their respective area of responsibility (AoR) have adequate IT Services to maintain communications across the organization and have the IT tools necessary to support their work.

UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.


Duties
Within the Area of Responsibility:


– Oversee daily Business-As-Usual operational decisions, including; incident, problem, change, service request, and asset management.
– Prepare an IT Operations Plan and forecast annual IT budget needs; including lifecycle management, application licensing, maintenance, recurring and capital expenditures – providing input to the Annual Programme Review.
– Ensure compliance with Service Management and IT security policies and standards, technical architecture, and service level agreements – reporting non-compliance as appropriate.
– Monitor Service Level performance targets (internal and external); including, follow up, validation, and audit of results.

Minimum Qualifications

Years of Experience / Degree Level
For P2/NOB – 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education
Information & Communications Technologies; Computer Science; Information Systems;
Information Technologies; Project Management; or other relevant field.

Certificates and/or Licenses
*ITIL Certification
Project Management
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential

– Experience in IT including managing IT service delivery with SLA based delivery of both centralized and decentralized applications, systems, and services.
– Good understanding and practical experience of ITIL Service Operations processes driven by continuous improvement.
– Experience working with business partners to understand how IT affects an organization and link it to business processes and operational tasks.
– Ability to influence, manage and lead negotiations with stakeholders. Strong interpersonal skills that include effective communications (both verbally and written) at all levels; to technical and non-technical audiences.
– Experience working in a matrixed team to ensure collaborations and effective operations across multiple organisations.
– Experience in project monitoring and control, data analysis, and presentation for executive review and decision making.
– Experience of coordinating activities across different partner organizations developing effective services.

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